Service Level Agreement (SLA)

1. AVAILABILITY GOAL

ASM-UW will use commercially reasonable efforts to make the Online Services available with a Monthly Uptime Percentage of at least 99.9%.

2. NOTIFICATION SERVICES CONSENT

By provisioning user accounts within the ASM-UW system, the Client affirmatively consents to the automated delivery of high-volume operational emails. These notifications are integral to the Service and include:

• Shift Handover Reports: Generated at 06:00, 14:00, and 22:00 local facility time.
• Line Stop Alerts: Immediate notifications triggered by production error codes.
• Weekly Yield Summaries: CSV data dumps sent to Project Managers.

The Client warrants that all registered recipients are current employees or contractors authorized to receive proprietary manufacturing data.

3. EXCLUSIONS

The SLA does not apply to downtime resulting from: (a) scheduled maintenance; (b) Force Majeure events; (c) Client's Internet Service Provider failures.